Service Designer: Elevate Public Services & Digital Experience

Job Description

Forestry and Land Scotland is seeking a Service Designer to improve end-to-end services across the organisation. The role will identify opportunities to simplify processes, enhance user experience, and deliver better outcomes.

It will focus initially on the Enabling Services Modernisation Programme before moving to a new enablement team to support process and technology-driven improvements. Digital Services is moving under Corporate Services; the Transformation Team will modernise services,