Norwegian CS Team Manager – Lead World Class Service

Job Description

Amazon in Edinburgh, United Kingdom, is seeking a fluent Norwegian and English speaking Team Manager. You will lead a bilingual team of up to 20 associates to deliver world-class customer service, coaching them daily and driving performance through data analysis.

Responsibilities include onboarding, ramping new hires, and collaborating with HR and other support functions to improve service levels and quality. Strong leadership and Excel data skills are essential.