IT Service Manager – Service Transition-2

Job Description

Salary: 33,556.00 – 39,580.00 GBP Annual

Pension: A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.

Type: Full time

Please note: The advert will close at 11:59PM the night before the listed closing date.

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values

• Honesty : We act with integrity and transparency, sharing information openly and addressing challenges with courage.
• Empowerment : We enable people to take initiative, make impactful decisions, and continuously learn and grow.
• Accountability : We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
• Respect : We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
• Trust : We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

These values are more than words-they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

About the Role

Join us as an IT Service Manager (Service Transition Analyst) and play a critical role in supporting the successful delivery of the largest technology transformation programme in Student Loans Company history. Working within a specialist Service Management team, you will ensure new and changed services are transitioned into live operation in a controlled, efficient and low-risk manner, helping to protect service stability and customer outcomes. The role offers broad exposure across technology and operational disciplines, including cloud engineering, change management, incident management and service operations, providing significant opportunities for professional development. Success in this position will require strong stakeholder management, communication, organisation and problem-solving skills, alongside the ability to influence outcomes across a complex delivery landscape. Candidates from IT service management, business change, operational excellence, process improvement or similar backgrounds will be well placed to succeed, particularly those who are adaptable, curious and committed to continuous learning.

What you Bring

• Experience of working and influencing within multi-disciplinary project teams
• Experience in operational readiness, service acceptance, or project delivery
• Managing changes to service and creating associated documentation.
• Producing high quality deliverables in a variety of contexts / environments
• Applying a structured and methodical approach to problem solving
• Applying a breadth of knowledge of technical skills and applications
• Effectively communicating and setting expectations with stakeholders, both internal and external to your direct team and the SLC
• ITIL v4 Foundation
• Proficient in using the Microsoft office suite (specifically Excel, Word, Outlook, PowerPoint, Teams, SharePoint etc.)
• A strong communicator, able to communicate messages clearly to a range of audiences at all levels – both verbally and in writing
• Strong planning skills and ability to prioritise work
• Strong people, resolution management and conflict resolution skills
• A proven track record of analysis of requirements
• Good communication skills (chairing meetings, negotiation, handling difficult situations)
• Good attention to detail, tracking and reporting skills

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

The Legal Bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include e