Norwegian CS Team Leader – Elevate Customer Experience

Job Description

Amazon in Edinburgh seeks a fluent Norwegian and English speaking Team Manager to support associates and deliver world class customer experience. You will set vision, create performance goals, and drive improvements in customer satisfaction from day one.

You will own quality assurance, coaching, onboarding, and performance management, while collaborating with HR and Training to review trends and drive actions. A strong emphasis on building a high-performing, inclusive team culture.