Hybrid Retention Specialist – Build Loyalty & Revenue

Job Description

Focus Group in Glasgow/Bellshill is seeking a Customer Retention Executive to build lasting relationships, protect revenue and improve customer satisfaction. This hybrid role becomes available after probation and offers a path to grow with a fast paced, growing technology business.

You will spot early signs of churn, understand issues, and craft solutions that keep customers loyal. Strong communication, empathy, and problem solving are essential as you navigate tough conversations and