Customer Engagement Team Lead – Inspire Excellence

Job Description

Stagecoach Group Head Office in Perth is seeking a passionate Team Leader to guide a team of around 14 Customer Engagement Advisors across voice, email, SMS and social channels. You will coach, manage performance and ensure high-quality service, resolving queries at first contact where possible in a fast-paced contact centre.

This hands-on leadership role emphasizes coaching, engagement, and continuous improvement, with 37.5 hours weekly on a shift-based rota; experience leading multi-channel