Retail Experience Leader – Build High-Impact Teams & KPIs

Job Description

Sainsbury’s Supermarkets Ltd in Dundee is seeking a Lead Customer Experience Manager to guide store operations and lead a team of managers to deliver outstanding customer service across checkouts, petrol station (if applicable) and back of house.

You will plan around key trading activities, coach leaders, own performance and drive KPI improvements, while modeling high standards, inclusivity and accountability in a fast-paced retail environment.