Assistant Housing Officer

Job Description

Williamsburgh Housing Association is delighted to offer a fresh opportunity to join our Housing Team as an Assistant Housing Officer. This new role has been created following a comprehensive review of our services, ensuring we have the right capacity, skills, and focus to deliver excellent outcomes for our tenants and communities.

As an Assistant Housing Officer, you’ll play a key part in supporting tenancy management, customer engagement, estate services, and early intervention housing support. You’ll work closely with Housing Officers and colleagues across the organisation to provide responsive, person centred services that make a real difference.

Who We’re Looking For We’re looking for someone who is motivated, organised and confident working with people. Strong communication skills, attention to detail and a customer focused approach are essential. We welcome applicants with transferable skills and a positive, solutions focused attitude. A full driving licence and access to a car for business use is mandatory.

Qualifications and Experience

• Communicates clearly, both verbally and in writing.
• Can analyse information and escale issues appropriately.
• Demonstrates empathy with WHA’s values and community based ethos.
• Is committed to continuous improvement and personal development.
• Must have a full driving licence and access to a car for business use.
• Experience in housing, public sector, or community based environments is desirable but not essential.

Benefits

• Annual leave – 25 Days plus 13 public holidays (pro rata)
• Employee Assistance Programme
• Pension salary sacrifice.

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