Guest Experience Supervisor – Front of House Leader

Job Description

Cairn Group is seeking a Guest Services Supervisor to lead the Front of House team across our Aberdeen-area hotels, delivering warm, professional welcomes and seamless guest experiences. You will manage reception operations, coach colleagues, handle guest feedback with empathy, and help develop a culture of service excellence in a fast-paced environment.

This hands-on role requires energy, resilience, and strong communication to ensure every guest leaves with a positive impression and staff feel