Customer Resilience & Journey Leader – Flexible Working

Job Description

M&G Life is seeking a Client Resilience and Journey Success Team Leader to lead a specialists team focused on timely, fair and empathetic complaint resolutions. The role works across voice, secure messaging and webchat, collaborating with internal and outsourced partners to protect vulnerable customers and uphold regulatory expectations.

The role emphasizes coaching, use of insights to improve customer journeys, and delivering resilient, compliant customer outcomes across life products and