Customer Service Coordinator
Job Description
Customer Service Coordinator – Logistics and Dispatch Office-based Role LE15 – Permanent Role Mon-Fri
Looking for a varied customer service role where no two days are the same?
We’re looking for a proactive and organised Customer Service & Logistics Coordinator to join a friendly, growing business that supplies products across the UK and Europe. This is a fantastic opportunity for someone with a strong customer service or logistics administration background who enjoys speaking with customers, coordinating deliveries and keeping everything running smoothly behind the scenes.
This is a broad role combining customer service, administration and logistics coordination, making it ideal for someone who enjoys variety and wants to become a key part of a close-knit team. This role is commutable to the LE15 postcode and fully office-based.
The Role: Customer Service Coordinator
- Providing first class customer service via telephone and email.
- Processing customer orders accurately using CRM and ERP systems.
- Preparing customer quotations and following up where required.
- Coordinating daily deliveries and dispatch schedules.
- Liaising with transport providers, warehouses and installation teams.
- Keeping customers updated on deliveries and resolving any issues.
- Obtaining and issuing Proofs of Delivery (PODs).
- Supporting the wider sales and customer service team with administrative tasks.
- Maintaining accurate customer records and documentation.
- Assisting with transport planning and ensuring products are delivered efficiently.
Key Candidate Requirements – Customer Service Coordinator:
- Previous experience within Customer Service, Sales Administration, Logistics Administration or Dispatch Coordination.
- Excellent communication and relationship building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A high level of attention to detail and accuracy.
- Confidence using Microsoft Office and business systems such as CRM or ERP software.
- Good numerical ability.A proactive attitude and willingness to learn the logistics side of the role.
- A full UK driving licence and own transport.
Salary & Package – Customer Service Coordinator:
- £26,000 £29,000 salary per year depending on experience.
- Company Holidays
- Pension Scheme
- Monday Friday working hours
Interested? To apply for this Customer Service Coordinator position, here are your two options:
- “This is the job for me! When can I start?” – Call now and let’s talk through your experience. Ask for Emma Gimore on between 7.30am – 4.30pm.
- “I think I’m right for this position, but I’m not sure I have enough to get an interview” – Click “apply now” so I can read your CV and let you know.
Precision People is committed to keeping our candidates informed and offers a guaranteed response within 7 days when applying through the application system.
