Customer Team Member

Job Description

Customer Team Member

Location: 84 Main Street, Tillicoultry, FK13 6AB
Pay: £13.04 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: Closing shifts from mid afternoon through to late evening and close, with flexible availability across the week to include at least 1 weekend shift (either Friday after 6pm, any shift on Saturday, or Sunday). Full, paid training provided.

Why this job matters

You’ll help keep our shelves stocked and support sales, ensuring customers find what they need. You’ll be a familiar face in the community, supporting local and national charities, and promoting Co op membership so more customers can enjoy our unique business.

What you’ll do

• Support the day to day running of the store by delivering friendly and thoughtful service.
• Work with your team to keep the store running smoothly.
• Work hands on on the shop floor and tills, contributing to daily operations.
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy.
• Ensure the store is safe and legal – keep shelves stocked, prices correct, dates valid, and temperatures appropriate.
• Promote Co op Membership and support your local community.

What you’ll bring

• A genuine passion for helping people and delivering great customer service.
• The ability to work flexibly across a number of shifts and as part of a team.
• An interest in retail and working in a busy store environment (experience not essential).

Why Co op?

• Full training and career development resources.
• 30% discount on all Co op products in store.
• Flexible access to your pay as you earn it.
• A pension scheme with up to 10% employer contributions.
• 31 days of holiday (including bank holidays, pro rata for part time colleagues).
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Market leading policies to help you through life’s big moments.

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.