Digital Banking Consultant – Customer Confidence & Support

Job Description

TSB Branch Banking in Ayr is seeking a Money Confidence Expert (Digital) to help customers feel confident and in control of their finances. You will support personal banking customers across face-to-face, telephone and video channels, guiding them to use digital banking tools while delivering a personalised, human service.

This role focuses on building trust and loyalty, encouraging digital self-service, and collaborating with colleagues to maintain high service standards.