IT Desktop Support – Healthcare – Edinburgh

Job Description

Job Title

IT Desktop Support – Healthcare – Edinburgh

Location: Edinburgh, full-time, onsite 5 days per week.

You must have the Right to Work in the UK. Sponsorship is not available for this role.

Responsibilities

• Provide first-line and hands on desktop support for colleagues across the site, ensuring issues resolved quickly, professionally, and in line with agreed service levels.
• Troubleshoot, configure, and support laptops, desktops, mobile devices, printers, meeting room technology, and standard business applications.
• Support device provisioning, imaging, deployment, hardware refresh activity, and asset lifecycle processes.
• Use ServiceNow to manage incidents and requests, maintaining clear updates, accurate categorization, and strong ticket ownership.
• Partner with local and regional IT teams to support office, manufacturing, and business critical technology needs.
• Deliver positive customer experience by communicating clearly, setting expectations, and following through to resolution.
• Contribute to continuous improvement by identifying recurring issues, sharing knowledge, and supporting standardised support processes.

Qualifications

• Strong technical knowledge of Windows 11, macOS, Microsoft 365, desktop hardware, peripherals, and common enterprise applications.
• Experience troubleshooting desktops, laptops, mobile devices, network connectivity, printers, and meeting room technology issues.
• Working knowledge of endpoint management tools such as Microsoft Intune, SCCM, or similar platforms.
• Confidence in managing incidents and service requests through an ITSM tool such as ServiceNow, with focus on SLA performance and accurate documentation.
• Customer focused mindset with excellent communication skills and the ability to support users with varying levels of technical knowledge.
• Strong organisational skills, attention to detail, and ability to prioritise effectively in a fast paced support environment.
• Ability to work independently while collaborating effectively with local, regional, and global IT teams.
• Relevant certifications such as ITIL Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent practical experience.

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry leading organization committed to our employees, customers, and the communities we serve.

Other Details

Travel Required: 0-5%.

Experience and Education Requirements: Minimum 2-4 years of related experience and a High School diploma/certificate or equivalent.