Service Desk Analyst: Frontline IT Support & SLA Focus

Job Description

C5 Alliance Group is seeking a Service Desk Analyst to join our Guernsey team. You will provide first-line support for C5 clients, log and manage incidents, and ensure SLA targets are met. The role combines reactive support with proactive problem management and trend analysis to drive root cause resolution.

We welcome applicants starting their technology career or looking to advance. You will log calls, report on performance, and contribute to service desk process improvements.