Key Account Development Manager

Job Description

Responsibilities

• Develop and grow existing relationships with key customers.
• Identify and close new business opportunities within specified accounts.
• Expand KONE’s share of wallet within selected key accounts through modernisation and service contract wins.
• Create and drive modernisation opportunities, through proactive customer engagement and asset management planning.
• Lead a consultative approach with our clients, advising on the maintenance & investment needs of their assets, across the full lifecycle.
• Use data sources and KONE digital services to advise our customers effectively and transparently.
• Create value propositions with clearly described benefits of KONE solutions for customer’s needs.
• Lead the negotiation of project contracts or framework agreements, within targeted accounts.
• Use market intelligence and customer insight to gain credibility and a competitive advantage.
• Influence key internal stakeholders and support networks.
• Work closely with key accounts, sales, service & operations to ensure full chain customer satisfaction.
• Support with budget pricing initiatives.
• Travel as and when the role requires.

Requirements

• Experience in Sales or Account Management or Business Development is essential.
• Lift industry experience is desirable, but not essential.
• Strong influencing skills.
• Demonstrated success in a target driven environment.
• Strong analytical skills to analyze complex business needs and develop effective, long-term solutions.
• Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and knowledge of contractual and financial terms.
• Experience in maintaining and developing existing customer relationships.
• Aptitude in networking and collaborating at all levels.
• Effective communication skills together with good written and spoken English.
• Ability to think strategically and plan long-term with our clients.
• Ability to prioritise and manage diary autonomously.
• Strong IT skills