Enterprise Service Desk Lead: Elevate IT Support

Job Description

Dormont Manufacturing Co is seeking an Enterprise Service Desk Team Lead to oversee technical escalation and support for Tier 1 & 2 teams. This role requires experienced leadership to ensure efficient resolution of requests and incidents in line with service delivery commitments.

Responsibilities include monitoring service performance, mentoring Service Desk Analysts, and collaborating across teams to enhance client support. Candidates should have strong knowledge of IT processes and a background in service delivery operations.

Benefits include generous leave, gym discounts, life insurance, and comprehensive medical coverage.