Engagement Co-ordinator

Job Description

We are currently seeking an Engagement Co ordinator to support our Scotland Team who are either based in our Glasgow office or home based across Scotland (Field team).

Hours: Full time

The Federation of Small Businesses (FSB) is the leading voice of 5.7 million small businesses and the self employed across the UK. Since 1974, we’ve supported people to start, run and grow their own business. With market leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. We’re also the UK’s leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision makers to make real change happen.

We are currently seeking an Engagement Co ordinator to support our Scotland Team who are either based in our Glasgow office or home based across Scotland (Field team). You will provide a consistently high level of support to the Scotland Office and Field team and professional front line support to FSB members, external stakeholders and the wider small business community.

What will you do?

The role is varied across four main workstreams: Frontline external support, internal support, events and communication.

• Be the first point of contact / face of FSB to members and external stakeholders contacting the Scotland Team.
• Be responsible for the management of the Scotland Office, including meeting room and diary management, and day to day running of the office.
• Provide general administrative support for the Scotland team (office and field), and secretarial support to the Scotland Volunteer Council of Members.
• Support the planning and delivery of events, liaising with venues, speakers, suppliers and internal stakeholders to manage bookings and logistics.
• Support the growth of FSB Scotland’s social media presence by creating and scheduling engaging content, interacting with followers, and responding to messages and comments.
• Support the Communications and External Affairs Manager and Engagement Managers in delivering communications strategies and campaigns.
• Identify emerging opportunities for FSB across the pillars of commercial; membership; advocacy and media.

Who are we looking for?

• Experience of managing and delivering administration support and working in a customer supporting role.
• Good telephone manner with the ability to carry out customer service calls to a high standard.
• Confident in working in a role without close supervision and able to use own initiative as appropriate.
• Good all round knowledge of managing and delivering administration support.
• Good knowledge of IT applications including Microsoft Teams, Word, Excel, Outlook, databases and social media platforms.
• Excellent verbal and written communications skills and strong relationship building and interpersonal skills.
• Ability to plan, organise and prioritise workload to meet deadlines and the ability to enable the smooth coordination of activities.

Essential Qualifications

GCSE Grade 4 or equivalent in English Language and Maths.

Benefits

In addition to a fulfilling career with FSB, you’ll also benefit from:

• 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot
• Annual Flex Pot to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership
• Health cash plan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing)
• Critical illness and income protection insurance
• Enhanced Maternity and Paternity Pay
• Access to an employee assistance programme and mental health first aiders

Applicable on completion of probationary period and subject to terms

Equal Opportunity Statement

As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department at .