CCTV & Customer Information Advisor (Job Share)

Job Description

ScotRail in Paisley is looking for a Customer Information Advisor to join their team at the Customer Service Centre. In this role, you’ll be responsible for providing essential information and support to customers, using a variety of communication channels, especially during disruptions.

The ideal candidate will have strong communication skills, a calming presence in challenging situations, and the ability to work effectively as part of a team. ScotRail offers a comprehensive rewards package, contributing to a positive work-life balance.