Service Support Manager
Job Description
Service Support Manager
Salary: £31,000 per annum
Location: Hybrid role with monthly site visits across Inverness and the Highlands
Hours: 40 hours per week
Company Car: Provided
Team Size: Managing approximately 80 staff across multiple sites
Role Responsibilities
- Build strong relationships with contract clients and conduct regular audit inspections
- Monitor performance against SLAs and cleaning specifications
- Manage daily employee wages and oversee workforce performance
- Ensure Health & Safety compliance across all sites
- Deliver consistent service across multiple contracts in line with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance)
- Lead, support, and develop a team of approximately 80 staff
Required Qualifications & Experience
- Previous management experience
- Strong organisational and people management skills
- IT literate, particularly in Microsoft Office
- Full UK clean driving licence (company car provided)
- IOSH Health & Safety qualification (desirable)
