Fire Resistance Administrator

Job Description

Job Description

As a Fire Resistance Administrator at United Kingdom Testing & Certification (UKTC), you will provide comprehensive administrative support to the Fire Resistance Department, ensuring the efficient support of clients and projects. You will play a key role in supporting Technical Officers and Technical Surveyors by managing documentation, liaising with clients, coordinating visits and assist in maintaining accurate project records, helping the department deliver market-leading customer service and report turnaround times. This opportunity can offer flexible working hours and can be part or full time.

The Role Key Responsibilities

• Prepare draft fire resistance test reports from approved company templates for Technical Officer review.
• Issue signed final fire resistance test reports to clients, ensuring all associated documentation has been completed and correctly archived.
• Coordinate client visits by booking meeting rooms, arranging visitor access and ordering refreshments and lunches where required.
• Support Technical Officers and Technical Surveyors with general project administration, including preparation of project documentation and scheduling support.
• Maintain accurate project data within company management systems, including HubSpot and other departmental software.
• Coordinate internal communications between the Fire Resistance Team and other departments to ensure efficient project delivery.
• Assist with general departmental administration including filing, archiving and database maintenance.
• Contribute to continuous improvement initiatives aimed at enhancing departmental efficiency and customer experience.
• Undertake any other duties appropriate to the role.

Essential Personal Attributes

• Calm and professional under pressure.
• Highly organised with excellent planning skills.
• Strong customer service focus with a professional and approachable manner.
• High personal accountability.
• Proactive, self-motivated and able to identify priorities without close supervision.
• Detail conscious with a high awareness of the importance of accuracy.
• Demonstrates commitment to impartiality, integrity and ethical conduct.
• Aligns with UKTC’s values and commitment to quality.

Key Communications

Internal Customers: Head of Testing, Laboratory Operations Manager, Technical Officers, Technical Surveyor, Senior Leadership Team (SLT), Sales Team, Compliance Officer. External: Customers, Manufacturers, Suppliers, Contractors, SOCOTEC and Visitors.

Qualifications Essential Requirements

• Excellent organisational and time management skills with the ability to prioritise multiple projects and deadlines.
• Excellent written and verbal communication skills with a strong customer service focus.
• High level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and SharePoint).
• Excellent attention to detail with the ability to accurately prepare technical documentation.
• Ability to prepare and format controlled technical documentation to a consistently high standard.
• Ability to work independently whilst contributing effectively within a multidisciplinary team.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Good IT skills with the ability to learn and use business management software.
• Awareness of Health & Safety requirements within an office and laboratory environment.

Desirable Skills

• Experience working within a testing laboratory, engineering, construction or certification environment.
• Familiarity with CRM and document management systems.
• Understanding of compliance and quality assurance processes.