Client Relationship Manager

Job Description

The Client Relationship Manager role in Bishopton involves managing strategic partnerships across all management levels. You will oversee relationships with technology providers, internal departments, and vendors, mapping processes to design and implement tailored solutions. Acting as the key liaison between hiring managers and delivery teams, you will facilitate clear communication channels.

This contract position offers a salary between £30,000 and £34,000 per annum. The working pattern requires proactive engagement with stakeholders to align solutions with business demands while fostering a collaborative team culture focused on continuous improvement and skill sharing.

Key Responsibilities

• Create high level client relationships with all levels of management across all business areas.
• Manage the strategic relationship with all partners, including technology providers, internal departments and vendors.
• Engage with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.
• Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.
• Manage team performance, development, training, career conversations, set and review team objectives, and ensure effective knowledge sharing and skill transfer.
• Develop an extremely motivated team working environment by engendering team spirit.
• Lead the team, setting examples in terms of effort, ability, company policy, ethics and behaviour standards.
• Resolve complex issues, consider a longer term view and apply conceptual thinking.
• Negotiate potential issues or areas of conflict, facilitating a win win situation.
• Achieve and meet SLA and KPI as agreed with the client through effective management of team and issue resolution.

Experience, Behaviors and Competencies

• Proven experience of managing a team through effective coaching, people management and leadership.
• Detailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering these.
• Experience managing senior stakeholders through various communication methods.
• Ability to negotiate with and influence key decision makers.
• Ability to create and drive effective and innovative sourcing channels with a proactive approach to identify and attract key talent.
• Ability to understand, analyse, and interpret business requirements and information (i.e. demand plans, attraction channels, market insights).
• Target driven and results focused.
• Experience of managing complex situations through to resolution.
• Must be able to liaise at a high level and be positive, decisive, driven and forward thinking.
• Understand the recruiting SLA and KPIs and experience in driving a team to achieve.
• Highly self motivated and able to self manage.