Customer Service Team Lead – 24/7 Hybrid CX

Job Description

3761 Barclays – BX – UK in Glasgow is seeking a Customer Service Team Manager to lead a high-performing team in providing exceptional service across multiple channels. The role involves resolving customer issues, ensuring compliance with regulations, and supporting continuous improvement initiatives.

The position offers hybrid working options with a 24/7 rotating shift pattern designed to meet global client needs. Ideal candidates will have proven leadership experience, strong problem-solving skills, and a commitment to customer service excellence.