Visitor Services Assistant – Housekeeping

Job Description

Visitor Services Assistant – Housekeeping

Organisation: The National Trust for Scotland

Salary: £13.45 per hour

We are looking for an enthusiastic individual to join our team, helping to make our properties the best possible places to visit and work.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties. Providing an efficient and reliable service based on the needs of each property and ensuring that all areas are cleaned and maintained to the highest standards.

Key Responsibilities & Accountability

• Undertake a wide variety of housekeeping duties in connection with the well being and care of the holiday accommodation and visitor facilities at Drum.
• Maintain stock levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation, including vacuuming, sweeping, mopping, polishing floors, dusting and polishing surfaces and fittings such as furniture, ornaments, panelling, stairs and doors; dusting/wiping sills, skirtings, door and window frames; cleaning windows and lavatories, sinks and bathroom/toilet areas and fittings; cleaning kitchen areas and equipment; checking functionality of lighting, heating, TV/radio etc.
• Replenish welcome/hospitality trays and consumables.
• Change bed linen and towels, providing clean laundry for each occupancy.
• Disposal of general household waste.
• Monitor any loss or damage and report to the Visitor Services Manager.
• Perform general ongoing operational cleaning of all areas as necessary, including toilet cleaning, emptying waste bins and, as appropriate, vacuuming, mopping, sweeping, dusting and polishing.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise environmental impact, e.g. efficient use of water, heat and light, recycling and proper waste disposal, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and communicating with the Duty Manager to record.