Hybrid Multilingual Quality and CX Specialist

Job Description

Trainline is seeking a Multilingual Quality Support professional to join its Customer Experience team in Edinburgh. This role involves monitoring key quality metrics and providing actionable insights to enhance customer support.

The ideal candidate will have strong communication skills in Spanish and experience in customer service or quality assurance. Additional experience with tools like Zendesk is a plus. We offer a hybrid work model, private healthcare, and growth opportunities.