Front Office Team Lead – VIP & Guest Services

Job Description

Meldrum House Hotel & Golf Course is seeking an Assistant Reception Manager to lead the Front Office team in delivering exceptional customer care. The role involves overseeing reception operations while ensuring staff are informed about room availability and special events.

Key responsibilities include implementing service standards, managing guest inquiries, and maintaining compliance with hotel procedures. Ideal candidates will have strong communication skills, experience in luxury hotel environments, and competently use various software tools.