Teacher/Client Service Administrator in Edinburgh & Glasgow

Job Description

Job Overview

We are looking for a dedicated and enthusiastic Teacher and Administrator to help our busy office and pools run ‘swimmingly’ and give a stand out service to our customers. This hybrid position will split time between the office and any one of our 14 pools across Edinburgh and Glasgow.

Responsibilities

• In the office:
  • Maximise opportunities for bookings
  • Work towards call targets
  • Handle inbound and outbound customer enquiries through our bespoke CRM system
  • Deliver friendly, professional and helpful customer service
• In the pool:
  • Deliver engaging and progressive lessons to 0-6 year olds
  • Provide a safe and inspiring environment for children to learn
  • Develop supportive and lasting relationships with children and carers
  • Provide a platform for children to develop a lifelong love of water

Qualifications and Experience

• Experience working in a busy office, talking to customers, and proficiency with Microsoft Office
• Love of children and families
• Desire to improve children’s water confidence, swimming ability, and water safety skills
• Teaching experience not required; training will be provided to become a qualified Water Babies and Level 2 Swim Teacher
• A valid full UK driving licence and access to own vehicle
• Availability to work Thursday to Sunday, 30 hours per week, throughout the year
• Willingness and flexibility to travel to any pool location across Edinburgh and Glasgow when required