Market Risk Analyst – SRE

Job Description

Job Description

Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

• Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Possess in depth technical knowledge and experience in the assigned area of expertise.
• Thorough understanding of the underlying principles and concepts within the area of expertise.
• Guide and support a team, allocating work requirements and coordinating team resources.
• Demonstrate leadership behaviours in an environment that encourages colleagues to thrive and deliver a consistently excellent standard.
• If an individual contributor, develop technical expertise in the work area and act as an advisor where appropriate.
• Influence decision making within the area of expertise and contribute to related teams.
• Partner with other functions and business areas.
• Take responsibility for the end results of operational processing and activities.
• Escalate breaches of policies/procedures appropriately.
• Embed new policies/procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls related to the work owned or contributed to, delivering in line with relevant rules, regulations and codes of conduct.
• Maintain and continually build an understanding of how the sub function integrates with the broader function and the organization’s products, services and processes.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of organizational objectives.
• Make evaluative judgments based on factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of technical experience and guided by precedents.
• Guide and persuade team members and communicate complex or sensitive information.
• Act as a contact point for stakeholders outside the immediate function, building a network of contacts beyond the team and external to the organization.

Qualifications

To be successful in this role, you should have:

• Hands on/technical experience with high proficiency in SQL, database technologies, Unix, Windows, primarily within the investment banking domain.
• Experience with ITIL concepts and best practices. Experience using configuration management tools and reporting (preferred Service Management Tool – Service First / SNOW).
• Experience in batch monitoring tools (preferably Autosys).

Preferred Skills

Some other highly valued skills may include:

• Good understanding of ITIL methodologies as applicable to the Application Management function.
• Strong project management skills.
• Understanding of follow the sun model, experience working with India and offshore teams.

This role is based out of our office in Glasgow.