Reception Team Leader – Riverside Medical Practice

Healthcare & Medical
Midlothian
July 5, 2026
Permanent
Urgent

Job Description

Closing date Sunday 12 July – may close early if we have a large number of applications

Location Riverside Medical Practice, Musselburgh

Salary Circa £31,800

Contract type Permanent

Hours 4 days per week (38 hours), 7.30am-6pm (no weekends)

Reports to Assistant Practice Manager

Line Management None (Reception team report to Assistant Practice Manager)

About therole

We’relooking for an experienced and motivated Reception Team Leaderto join our friendly and supportiveGP Practice.This is a hands on,leadership position focused onco ordinatingandleadingtheReception team and Practice’sday to day operations as well as working alongside our other Reception Team Leaders and Trainer to coach, develop and support our ten personReceptionteamto delivera patient experience which is of the highest possible quality.

You’ll workclosely with a wide range of clinicians and other members of the Practice’s administrative and Management teamson a daily basis, andlead by example interms ofprovidingprofessional, helpful and non judgmental customer serviceatevery patient contact.

For us, it all starts with our team – because every single member of our team helps to provide care to patients. We have a real focus on making this a place where people want to work, with regular team activities and a friendly, supportive team working around you.

Our values

We are: Expert Patient centred Collaborative Inclusive Realistic

Whatyou’ll be doing

  • Leading and supporting the team during busy daily operations
  • Coordinating and managing daily operations, including the appointment book, Reception rotas and daily workload
  • You’ll be thego to person for support and guidance
  • Supporting colleagues with complex or challenging situations
  • Working with the wider Management teamtoimprove how we deliver services to patients
  • Delivering trainingandcoachingto supportcontinuous development
  • Supportingpatients toaccess to care while maintaining confidentiality, professionalism, and compliance with NHS and Practice policies.

Whatwe’relookingfor

  • Minimum oftwoyears’ experience in General Practice
  • Confidenceusing the Vision clinical system, Docmanand other systems
  • Experience in leadership, training or coaching others
  • Excellentcustomer service,communication and interpersonal skills
  • Someone who’s calm, organised andthrives workingin a busy environment
  • Existing clearance to work in the UK for the hours described

Aboutyou

You enjoy supporting others, building teamconfidenceand creating a positive working environment. You take pride in delivering excellent patient service and lead by example.You understandthat the smooth running of the GP Practice depends on a high performing Reception team, and your role in making this happen.

Whatweoffer

  • Starting salary £31,800
  • NHS pension (SPPA) with continuity if you’re an existing SPPA member
  • Generous annual leave plus public holidays
  • NHS discounts and Employee Assistance Programme
  • Ongoing training and development opportunities
  • A supportive and friendly working environment

About us

  • Riverside Medical Practice is based in Musselburgh, close to both Edinburgh city centre and the beaches of East Lothian. We’re a busy surgery with 20,000 patients, located in an area with significant health inequality.
  • This is an exciting time to join our stable, 50 strong team, whose aim istoprovidethe best possible care to each individual patient with the resources we have available to us.
  • The Practice is based in a purpose built health centre with recently refurbished staff kitchen, sun terrace and onsite parking. Tea, coffee and biscuits are always available! This is a well organised practice, with mature systems and processes in place which allow our team to do their jobs to the very best of their abilities.
  • We look forward to hearing from you and welcoming you to our team.
  • The post-holder will support the equality, diversity and rights of patients, carers and colleagues, acting in a way that recognizes the importance of people’s rights, behaving in a manner which is welcoming to every individual, non judgmental and respectful of their circumstances, feelings and priorities.

Apply

Please send your CV and a cover letter outlining how your skills and experience match the criteria above to

Location

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