Claims Technician – Scotland

Job Description

Claims Technician – Scotland Job Location: Scotland Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications

The Claims Technician (known internally as Adjusting Executive) is a technical assistant role designed to support the Loss Adjuster throughout the handling of claims. You’ll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps claimants feel supported, while independent thinking keeps claims moving forward.

You will be the calming voice after a homeowner discovers water flowing into their property following floods. You’ll explain complex details to relieved claimants and have contractors praising your organisational skills. It’s a chance to make a real difference in people’s lives, one steady step at a time.

Whether working from home or in our bright, collaborative office, you’ll be part of a supportive team. We offer comprehensive training to develop your skills and the chance to earn the Chartered Institute of Loss Adjusters’ Cert CILA qualification.

Key Responsibilities

• Support Loss Adjusters in the handling of property claims.
• Act as the first point of contact for claimants.
• Guide customers through the claims process, explaining details and recommending settlements.
• Collaborate with contractors to resolve claim issues.

Qualifications and Experience

• Experience in a claims environment, ideally property claims.
• Excellent communication skills – able to speak and write clearly to policyholders, insurers, contractors, and other stakeholders.
• A commitment to obtaining the Chartered Institute of Loss Adjusters’ Cert CILA qualification.

Skills Development

• Training: We provide all Sedgwick specific training required for success in this role.

Remuneration & Other Benefits

• Competitive salary based on skills, experience, and qualifications.
• Self Invested Personal Pension Scheme (SIPP).Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.
• Private healthcare plan (including pre existing conditions).
• Life assurance.
• Employee assistance programme for well being.
• Group income protection.
• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Discounts on various products and services.

Equal Opportunity

We have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or change the duties of the position at any time.