Account Governance Manager

Job Description

To support business areas with day to day processing, reviewing, reporting, trading and issue resolution.

Accountabilities

• Support various business areas with day to day initiatives including processing, reviewing, reporting, trading and issue resolution.
• Collaborate with teams across the bank to align and integrate operational processes.
• Identify areas for improvement and provide recommendations in operational processes.
• Develop and implement operational procedures and controls to mitigate risks and maintain operational efficiency.
• Create reports and presentations on operational performance and communicate findings to senior internal stakeholders.
• Identify industry trends and developments to implement best practice in banking operations.
• Participate in projects and initiatives to improve operational efficiency and effectiveness.

Expectations

• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Collaborate closely with other functions and business divisions.
• Lead a team performing complex tasks, using professional knowledge and skills to deliver work that impacts the whole business function.
• Set objectives and coach employees, appraise performance relative to objectives, and determine reward outcomes.
• Demonstrate clear leadership behaviours: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• As an individual contributor, lead collaborative assignments, guide team members through structured assignments, and identify need for other specialisations.
• Consult on complex issues, provide advice to People Leaders, and support resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures to support control and governance.
• Own risk management and strengthen controls related to work performed.
• Collaborate with other areas of work to stay aligned with business activity and strategy.
• Engage in complex analysis of data from multiple internal and external sources to solve problems creatively.
• Communicate complex information effectively and influence stakeholders to achieve outcomes.
• Demonstrate Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset – to Empower, Challenge and Drive.

Qualifications

• Proven people and stakeholder management skills with ability to communicate clearly, lead, develop and motivate high performing teams.
• Strong experience in risk management, governance or control assurance, particularly within financial operations of corporate operations and reconciliation.
• Experience driving process improvement, including simplification, automation or use of AI to enhance efficiency.
• Solid understanding of reconciliation, substantiation and financial control frameworks, including associated risks.
• Strong analytical capability to interpret data, identify trends, investigate anomalies and resolve complex issues.
• Experience with reconciliation and substantiation tools such as Intellimatch and INFoRM.
• Knowledge of Account Ownership & Reconciliation Standards and associated governance processes.
• Cross industry experience enforcing compliance to policies and standards.
• Relevant industry qualifications in financial reporting, reconciliations or continuous improvement methodologies (e.g. Lean).
• Understanding of how the Account Governance team and processes fit into the end to end Account and Reconciliation framework.

Location

This role will be based in Glasgow.