Service Desk Manager – Lead IT Support & Performance

Job Description

GAP Group Ltd. is looking for a Service Desk Manager based in Glasgow to lead IT support initiatives during an exciting period of change. The successful candidate will manage the Service Desk Team, ensuring that top-notch support is delivered to internal stakeholders and monitoring performance metrics for continuous improvement.

The ideal candidate should have a strong ITIL foundation, experience in managing IT support teams, and excellent stakeholder management skills. Join GAP, a leader in the equipment hire industry, committed to employee success and development.