Senior Team Leader

Job Description

The role of the Security Senior Team Leader involves overseeing the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client.

Your Time at Work

Monday – Friday 08:00 – 16:00

40 Hours per week

£20.89 per hour

Core Responsibilities

• Act as G4S management team point of contact for the client.
• To act as the liaison and escalation point of contact between team leaders, individual team members and the Guardforce management.
• Provide operational guidance and support, including front of house duties as and when required.
• Schedule employees, ensuring staffing levels meets compliance.
• Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel.
• Maintaining the level of proficiency within the guardforce.
• Conduct staff welfare assessments.
• Maintain operational standards and effectiveness.
• Ensure compliance with the rules and regulations of the site and local operation procedures.
• Support identified training needs analysis.
• Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client.
• Absence Management
• Record Keeping

Key Responsibilities

• Performance Leadership: Set and monitor teams performance metrics (KPIs).
• Operational Management: Organize daily work tasks, delegate effectively and ensure adherence and compliance to company/client policies and safety procedures.
• Mentorship and Coaching: Mentor team members and team leaders, identify training needs and support development of staff.
• Problem – Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point.
• Communication: Act as a key liaison between senior management and team leaders/members and liaison with client in manager’s absence.

Required Qualification & Skills

Experience: Generally requires 3-5 years of experience in a leadership or supervisory role.

Leadership Skills: Proven ability to motivate teams, foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support.

Communication

• Strong Customer service focus
• Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting.

Analytical Skills

• Ability to analyse performance data and improve operational standards and processes.

Technical Proficiency

• Computer literacy and numeracy.
• Experience in Risk Analysis and creating Risk Assessments.
• Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs.
• Employee Scheduling
• Strong Incident Management Reporting, Report writing and Investigation skills.

Key Information and Benefits

• 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays – subject to shift pattern and accrual)
• Workplace pension scheme
• Life assurance benefit
• Financial support for SIA Licence & renewal
• Contributory Healthcare Scheme
• Eyecare vouchers
• Employee Discount Schemes
• Progression, training & development opportunities
• Referral Scheme
• Free uniform provided

Job ref: 1G4S (G144)

G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees.