Global BPO Team Leader: Data-Driven Ops & CX

Job Description

is seeking a Team Leader in Edinburgh to drive operational excellence across our global BPO partners. You will monitor performance metrics, ensure customer satisfaction, and engage with teams to uphold service standards.

The ideal candidate has over 3 years in BPO operations and strong analytical and communication skills. The role supports hybrid working, offers 33 days of annual leave, and includes health benefits.