Housing & Neighbourhood Services Officer

Banking & Financial Services
Midlothian
July 5, 2026
Permanent
Urgent

Job Description

Housing & Neighbourhood Services Officer

Central Scotland

Ark Housing Association

We have a fantastic opportunity for a Housing & Neighbourhood Services Officer to join Ark on a permanent contract. The purpose of this post is to provide high quality, customer focused housing and estate management services across our neighbourhoods within Angus, Fife, Perth & Kinross, Clackmannanshire, Falkirk and West Lothian.

Responsibilities

  • The end to end void process, including a pre inspection before a tenant moves out and working closely with Ark’s voids contractor to ensure properties meet Ark’s lettable standard and re let within target times.
  • Tenancy management, such as conducting new tenancy and settling in visits, responding to requests to succeed to, terminating tenancies, dealing with suspected abandonments, anti social behaviour and neighbour disputes, income management, all in accordance with our policies and timescales.
  • Neighbourhood management, ensuring a high quality, safe and secure environment for our customers.
  • Tenant participation and engagement.
  • Overseeing property repairs.

The Housing & Neighbourhood Services Officer reports directly to the Housing & Customer Services Manager. Download the full job description on Ark’s Website to view a comprehensive list of the responsibilities of the role.

Qualifications

  • A Chartered Member of the Institute of Housing, Minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in Housing.
  • A fundamental understanding of the impact of changes in Housing legislation to ensure ongoing compliance.
  • Knowledge of the Regulatory Framework in which Ark operates.
  • Experience of using Housing IT software.
  • Access to a car and driving licence.

Why Ark?

  • Hybrid Working: Flexibility of splitting your work week between working from home and our main office in Edinburgh.
  • Flexible Working Times: Not a 9am – 5pm person. Ark allows you to flex your start & finish time in agreement with your line manager.
  • Employee Assistance Program: Ark’s Employee Assistance Program (EAP) gives all employees access to counselling sessions, weekly webinars and the EAP Website & App.
  • Employee Discounts: Access to thousands of discounts on favourite brands including supermarkets, cinema tickets, gym membership and holidays.
  • Annual Leave Buy & Sell Scheme: Employees can sell or buy additional annual leave, up to a maximum of five days (or one working week for part time staff) per year.

Compensation and Benefits

  • Up to 36 days paid holiday per year pro rata.
  • 4% contributory pension scheme.
  • Cycle to Work Scheme.

Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high quality affordable homes and excellent care. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities.

Please apply using the online application form. If you have any questions or require a paper application form, please contact the HR Team on or at .

CVs will not be accepted.

Applications close at 12 noon on Monday 15th September 2025.

Interview will be held in person at Ark’s Head Office in Edinburgh.

Scottish Charity No. SCO15694

Full salary & employment details

Housing & Neighbourhood Services Officer

Work Location: Hybrid, Office Location to be Agreed

Hours: 37 hours per week

Salary: £40,794.12

Location

Related Jobs