Guernsey Country Head – International Wealth And Personal Banking

Banking & Financial Services
Isle Of South Uist
July 5, 2026
Permanent
Urgent

Job Description

Guernsey Country Head – International Wealth and Personal Banking

Location: Guernsey, GG, GY1 2LB

HSBC Guernsey Branch (HSBC.G) is the largest clearing bank on Guernsey. The Country Head, iWPB Guernsey is accountable for the HSBC Group’s iWPB business on Guernsey, Sark and Alderney, overseeing distribution across all channels for all retail products and propositions, including mortgages, premier and wealth management, and supporting more than 35,000 iWPB customers.

Responsibilities

  • Provide customer focused inspirational leadership to ensure the highest level of customer service is achieved.
  • Lead, coach, motivate and develop the International Wealth and Personal Banking distribution teams to meet domestic and island customer needs.
  • Hold supervisory status with a focus on local regulatory governance and HSBC’s Risk Management Framework.
    • Chairpersonship of the Guernsey Risk Management Meeting.
    • Membership of the CIIOM Compliance and Risk Committee.
    • Interface with the Regulator (GFSC) during periodic reviews, onsite visits (e.g. PRISM), own regulatory returns and other ad-hoc requests.
  • Deliver on quantitative and qualitative key performance indicators in line with iWPB strategies and regulatory requirements while upholding HSBC values and behaviours.
  • Demonstrate agility and collaboration in meeting customer needs across channels.
  • Act as a key contact point to engage with colleagues outside of the immediate business area, ensuring proactive collaboration across CIIOM businesses.
  • Establish and maintain an effective control environment to ensure good operational and financial outcomes, in compliance with HSBC policy and procedures, and to identify and resolve issues promptly.

Qualifications

  • Detailed International Wealth and Personal Banking distribution leadership experience.
  • Exceptional skills in fostering a customer focused culture.
  • Strong ability to communicate impacts that motivate teams and provide clarity of purpose.
  • Experience leading, managing, and coaching regulated and non regulated frontline teams, creating an environment that inspires development and delivery.
  • Strong financial, risk and regulatory experience and understanding of the external operating environment.
  • Excellent interpersonal skills, with the ability to influence and develop strong relationships with senior management and colleagues.
  • Experience in relevant markets or contexts, including knowledge of risk, compliance, or audit standards.
  • Track record of delivery in a growth environment, driving increased customer base and share of wallet.
  • Hold a Level 4 wealth management diploma preferred but not essential.

Opening up a world of opportunity.

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