ServiceNow Engineer

Engineering
Midlothian
June 30, 2026
Permanent
Urgent

Job Description

Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.

Accountabilities

  • Build Engineering: Development, delivery, and maintenance of high quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
  • Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
  • Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
  • Security: Implementation of a secure configuration and measures to protect infrastructure against cyber attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
  • Teamwork: Cross functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
  • Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.

For an individual contributor, the role will lead collaborative assignments and guide team members through structured assignments, identify the need for inclusion of other areas of specialization to complete assignments, identify new directions for assignments and/or projects, and develop new policies/procedures in support of control and governance agenda.

ServiceNow Engineer Requirements

  • ServiceNow Development & Technical Design – Ability to design, build, and deploy solutions (business rules, client scripts, UI policies, integrations, etc.) and maintain overall code quality.
  • Integration & Platform Engineering Expertise – Strong understanding of ServiceNow integrations (APIs, REST, SSO, web services, mid server) and ability to integrate legacy systems.
  • ITSM Process & Platform Knowledge – Hands on experience across core modules (Incident, Problem, Change, Service Catalogue, Request, CMDB) and reporting (metrics/SLAs).
  • Service Portal & Catalogue Development – Experience building user facing capabilities (Service Portal, catalogue items).
  • Stakeholder & Requirements Management – Ability to work with process managers, understand business pain points, and translate them into technical solutions.
  • Continuous Improvement & Best Practice Mindset – Commitment to improving ServiceNow practices, SDLC processes, and platform maturity over time.

This role is based in Edinburgh or Glasgow.

Location

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