Customer Service Operator

Call Centre / CustomerService
Glasgow
June 29, 2026
Permanent
Urgent

Job Description

ROLE: CUSTOMER SERVICE OPERATOR TYPE: PERMANENT LOCATION: CELTIC PARK, GLASGOW

We are currently recruiting for a Customer Service Operator to work in our ticket office, providing world class customer service to supporters and stakeholders.

Key Accountabilities

  • Provide ahigh-levelcustomer service and resolve supporter enquiries through the Celtic Ticket Office counter and telephone line
  • Process home match, away match, and season ticket sales
  • Process payments and follow all daily banking procedures
  • Use the provided ticketing system to ensureaccuratesupporter records are maintained
  • Printing,fulfilmentand posting of home and away match tickets
  • Adhere to the Ticket Officeand ClubPolicies and Procedures at all times
  • Provide assistancein other areas of Ticket Office operations as requested by Ticket OfficeManagement
  • Ensure all communications with colleagues are professional, appropriate, and considerate of individual needs and circumstances
  • Actively build and maintain positive working relationships with colleagues across the Club, ensuring a collaborative approach is adopted at all times
  • Treat all colleagues with dignity and respect, ensuring that your behaviour and approach are inclusive of all backgrounds and abilities

Skills & Experience

  • Previous experience in a customer service role
  • Previous experience in ticket sales/administration
  • Excellent communication and customer service skills, both verbal and written
  • Able to work individually and as part of a team, collaborating with colleagues
  • Flexible and able to manage own workload
  • Good planning and organisation skills
  • Strong attention to detail, with the ability to problem solve and analyse
  • Strong initiative and quick thinking
  • Good relationship management skills
  • Personal accountability and able to highlight issues or gaps in processes
  • Higher Maths and English or equivalent.
  • Knowledge of Celtic Football Club would be advantageous

About Celtic Football Club

Celtic Football Club is one of the most famous and successful football clubs in the world. Based in Glasgow, Scotland, the club has a rich history and a passionate global fanbase. We are committed to innovation and providing our supporters with the best possible experience, both on and off the pitch.

How to apply

To apply for this exciting opportunity, please submit your CV and a covering letter outlining your suitability for the role below by the closing date of July 10, 2026.

Unfortunately, due to the high number of applications we receive, we are unable to feedback to applicants that have not been selected for interview stage.

No job applicant or employee will receive less favourable treatment on the grounds of sex, race, age, ethnic origin, marital status, pregnancy and maternity, civil partnership status, any gender re-assignment/identity/expression, religion or belief, sexual orientation or disability or other legal protected characteristics.

We are a Disability Confident Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the criteria for the job.

Apply now

Please complete an application form and submit together with a CV & Covering Letter

Location

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