Sports Attendant (Part time)

Job Description

The Post

Based across the range of University of Stirling sports facilities, the Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquiries and provide a responsive life guarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. The role holder may be asked by the Operations Manager to cover the duties of a Duty Officer when required.

Additional Information/Special Conditions

• A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events
• The earliest shift starts at 5:30am and the latest shift ends at 10:30pm
• The full-time working week is an average of 36 hours per week over a four-week rota
• Sports Attendants will receive a 1-hour unpaid break for a shift over 6 hours
• Sports Attendants are normally expected to work two weekends in four
• The successful candidate will be expected to wear uniform
• Attendance at staff training (currently on Friday afternoons from 1pm-3pm) is compulsory and part of the working pattern
• Working patterns may be subject to change

Life Guarding

• To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool
• To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan

Attending

• To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
• To monitor use of all facilities
• To ensure all equipment and facilities are safe, clean and tidy

Customer Care

• To act as a source of information to encourage repeat and new business
• To act as a point of contact for any customer enquiries
• To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner

Service Development

• To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback
• To contribute to the process of continuous improvement

Administration

• To assist with daily checks and administrative activities

Continuous Improvement

• To attend and participate in regular staff training and development activities relevant to the role
• To keep essential lifeguarding and first aid qualifications and training records up to date
• To contribute to the continuous development of the service

Health, Safety and Security

• To adhere to University policies
• To follow safe methods of work
• To follow emergency procedures as outlined and provided in the Emergency Action Plan
• To ensure other staff adhere to safe methods of work

Administering

• To complete all records required accurately and diligently.
• To ensure that a full handover is provided to other Sports Attendant staff and/or the Duty Officer (when appropriate), to highlight outstanding actions and issues that have arisen during shift.

Communicating

• To communicate effectively with staff and customers

Miscellaneous

• To undertake other duties as may be required by the Operations Manager

Please see the Job Description attached for a full description of duties.