Clerical Officer – Patient Services

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

To provide an efficient reception and clerical support service within the Radiology Department, performing a range of clerical duties, updating the Radiology computer system, liaising with patients, medical staff, GPs and other clerical support staff in an efficient and professional manner.

Duration, Location, and Working Pattern

Permanent, Full time 36 hours per week.

Shift Pattern – 8pm-8pm Monday to Sunday.

Base location – Gartnavel General Hospital.

Key responsibilities

• Reception and rota duties – Opening/closing departments, acting as the first point of contact for patients, staff, and referrers.
• Patient data management – Registering and updating confidential patient information on RIS/CRIS and other systems with high accuracy.
• Appointment coordination – Managing diaries, scheduling radiology sessions, issuing appointment letters, and ensuring compliance with national waiting time standards.
• Patient communication – Handling enquiries, cancellations, changes, preparation instructions, transport, and interpreting services with clarity and empathy.
• Report and image handling – Issuing verified diagnostic reports, retrieving and tracking films/PACS images, and organising comparative imaging from internal and external sites.
• Administrative support – Filing, scanning, mail handling, photocopying, and maintaining tidy, compliant clerical areas.
• Audit and reporting – Providing daily waiting list updates, recording research codes, and completing basic activity audits for service planning.

Knowledge, training, qualifications and/or experience required to do the job

• Proficient keyboard and computer skills, including e mail.
• Clerical experience.
• The ability to communicate clearly with patients and staff at all levels.
• Flexibility and the ability to work to deadlines within a team.
• Knowledge and understanding of medical terminology is advantageous but not essential.
• Thorough experience and training, lasting between 6 12 months, the post holder will gain a knowledge and understanding of all the clerical and administrative duties, the manual and electronic systems used in the department and all associated protocols, policies and procedures.
• Posts which are defined as Support Workers in Healthcare will be expected to comply with the new NHS Scotland Mandatory Induction Standards and Code of Conduct for Healthcare Support Workers.

What we offer

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e learning and classroom based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

For an informal discussion, please contact: Alice Wright, Admin Manager .

From 1 April 2026, the Agenda for Change full time working week will reduce from 37 hours to 36 hours. Part time working hours will be reduced on a pro rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log in issues, please contact the Jobtrain Support Hub in the first instance.