IT Analyst

I.T. & Communications
Dunbartonshire
June 23, 2026
Permanent
Urgent

Job Description

Salary: £42,500 – 50,000 per year

Requirements

  • Demonstrable self-taught technical capability, accredited qualification, or relevant experience
  • Experience in IT systems or infrastructure support, ERP or business software support/implementation, application support, or technical consultancy
  • Strong interpersonal and teamwork skills to support colleagues and management across departments
  • Self-motivated with the ability to handle daily tasks and project work with minimal supervision
  • Comfortable working across multiple systems and with non-technical colleagues
  • Practical, business-focused mindset with ownership of outcomes and improvements
  • Experience with Microsoft 365, ERP/CRM, workflow, data or document management tools, and system integration/configuration/automation would be beneficial
  • Experience with scripting, coding, or databases such as JavaScript, PHP/MySQL, APIs, or similar would be advantageous

Responsibilities

  • Take ownership of our business systems and digital environment across IT, software, and process improvement
  • Maintain and continuously improve internal systems, software, workflows, and digital infrastructure
  • Select, implement, and integrate software including ERP, CRM, finance, operations, and related tools
  • Support and improve Microsoft 365 and collaboration tools such as Teams, SharePoint, OneDrive, and Outlook
  • Identify inefficiencies and deliver practical system improvements
  • Support users across the business with day-to-day system needs
  • Contribute to compliance-related processes and digital documentation
  • Support website and digital tool development
  • Work with management to shape future digital direction
  • Train and support colleagues in effective system use
  • Lead internal systems and improvement projects over time
  • Support mentoring and development of junior team members and apprentices

Technologies

  • CRM
  • ERP
  • Support
  • JavaScript
  • Microsoft 365
  • MySQL
  • PHP
  • SharePoint
  • Office 365

More

We are a small, established manufacturing business based in Clydebank, Glasgow, with fewer than 15 people and close working relationships with UK public sector organisations. We value practical problem-solving, clear communication, and trust, and we are developing our systems and digital processes to improve operational efficiency, consistency, compliance, and structured working practices. This is a full-time, on-site role with good transport links and on-site parking, offering stable working hours, a strong work/life balance, no expectation of routine out-of-hours working or email monitoring, direct access to decision-makers, company pension, festive leave, and long-term stability and development opportunity.

Location

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