Security Supervisor

Job Description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.

We deliver innovative, award winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role

Shift Pattern: 7 on 3 off, 7 on 4 off, ranging from both days and night shifts.

We are seeking a proactive and professional Duty Shift Supervisor to lead and support our on site security team. This role is key to ensuring the smooth running of daily operations, maintaining high standards of safety and service, and developing team performance.

Responsibilities

• Team Leadership & Development: Conduct initial on site training and ongoing development for Security Officers, provide regular coaching, welfare checks and performance monitoring, ensure all team members are engaged, motivated and maintain high professional standards, manage employee relations including coaching, counselling and investigations in line with company policy, encourage staff recognition and promote award nominations, support retention of high quality team members.
• Operational Management: Organise daily rotas, including break and lunch cover; ensure all incidents are reported in line with company procedures; monitor and control access and egress outside normal operating hours; oversee radio and telephone communications, ensuring prompt and appropriate responses; manage key control systems and found property registers; ensure security procedures are followed, particularly during special assignments.
• Systems & Reporting: Maintain accurate computer based records, logs and reports for submission to the Contract Manager; update internal systems with new starters and leavers; compile and distribute monthly reports, including car parking data and environmental inspections; support the issue and tracking of identity cards and photographic records.
• Compliance & Standards: Ensure adherence to all company, client and statutory policies; respond professionally to customer feedback or complaints; monitor faults in security equipment and ensure timely resolution; support training strategies, including emergency procedures and routine duties; participate in mandatory training (Data Protection, Health & Safety, Fire Safety, Manual Handling).

About You

• Previous experience in a security supervisory role.
• Strong leadership and communication skills.
• Organised, detail oriented and confident with reporting systems.
• Ability to manage multiple priorities in a fast paced environment.
• Committed to high standards of professionalism and customer service.

What We Offer

• Opportunity to lead and develop a dedicated team.
• Ongoing training and professional development.
• A supportive working environment.
• Competitive salary and benefits package.

Equal Opportunities

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.