2nd Line IT Support Engineer
Job Description
A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite).
This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.
Key Responsibilities
- Providing 2nd line support across a varied client base
- Troubleshooting Microsoft 365, Windows, macOS and networking issues
- Resolving escalated hardware, software and connectivity problems
- Taking ownership of tickets through to resolution
- Maintaining accurate technical documentation
- Delivering excellent customer service
What We’re Looking For
- Commercial experience in a 2nd Line IT Support role
- Strong Microsoft 365, Windows and Mac support experience
- Solid networking and fault-finding skills
- Excellent communication and documentation skills
- Full UK driving licence (essential)
- MSP experience (desirable)
- Microsoft, CompTIA or similar certifications (desirable)
Why apply?
This is an opportunity to join a successful and growing technology business where you’ll gain exposure to a wide range of technologies, work alongside experienced technical professionals, and play a key role in delivering high-quality support to customers.
If you’re looking for a position that offers variety, responsibility and the chance to continue developing your technical expertise, we’d love to hear from you.
What’s on offer
They are offering a salary ranging £32,000 – £35,000 alongside a range of benefits. This role is fully onsite and will require you to have a full UK drivers’ licence for occasional travel to client sites (central Scotland only).
Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
