Customer Care Team Lead – Banking Services

Job Description

Barclays is seeking a Customer Care Team Leader in Glasgow, responsible for leading a team of up to 15 colleagues to deliver high-quality support to Business Banking clients. You will ensure your team consistently meets service expectations and drives performance against Service Level Agreements.

We value skills in people leadership, customer experience, and proficiency in CRM systems like Salesforce. Join us to build an empowering environment focused on excellent customer outcomes.