Case Officer – Waverley Court
Job Description
Case Officer (Low Rise Block Management)
Fixed term until 30/06/2027. Location: Waverley Court.
Salary: £40,501 – £47,639. Hours: 36 per week.
Responsibilities
- Take a lead role in managing contact with private owners and tenants during single building assessments.
- Oversee cladding remediation works under the Housing (Cladding Remediation) (Scotland) Act where required.
- Produce and distribute communications and newsletters to keep owners and tenants informed of progress throughout each stage of the process.
- Deliver common repairs projects to enable investment to be taken forward in mixed tenure blocks where the Council has an interest as a co owner/landlord.
- Assist in securing private owner agreement to support delivery of common repairs projects.
Qualifications
- Excellent written and verbal communication skills.
- Strong case management skills.
- Commitment and drive to assist the surveying team in the delivery of large scale housing investment.
- Experience in customer services, IT systems operation, and administration.
- Ability to think strategically and work with stakeholders to develop innovative approaches to delivering investment to mixed tenure blocks.
Equalities and Diversity Commitment
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neuro divergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently under represented. All applicants will be considered fairly based on skills and experience. Disabled and care experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Benefits and Working Conditions
Salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Flexible working is available.
