CX Success Centre Lead – Coach & Process Optimizer

Job Description

Maximus in Glasgow is looking for a CX Success Centre Team Leader to manage daily operations and support a dedicated team. Key responsibilities include ensuring service standards are met and continuous performance improvement. You will play a critical role in team development while fulfilling administrative duties.

The ideal candidate will have supervisory experience, a commitment to customer service, and strong problem-solving skills. A Team Leader diploma or certification is preferred. If you are ready to make a significant impact in a caring environment, we invite you to apply.