Senior Crisis Practitioner – Adult Mental Health

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

The Crisis Service will provide a comprehensive multi agency team approach of care, rapidly responding to people in acute psychiatric distress, until the crisis has been resolved and the service user is linked to ongoing care. This will be delivered on the basis of least restrictive alternative and minimum disruption to the lives of service users, and offer a credible alternative to hospitalisation whenever possible. This will take due note of the supports available and the needs of carers involved in the informal care of service users intensive support and interventions to clients and carers prior to and following discharge from hospital, and will include service users who are on temporary leave from hospital through, for example, suspension of detention. This will include service users from the CHCP catchment area who may be temporarily cared for within in service user facilities out with the CHCP boundary.

Duration, Location, and Working Pattern

• Permanent, Full time
• Shift Pattern – Variable – 7 day service Monday – Friday hrs. Saturday/Sunday hrs
• Base location – Florence Street Resource Centre

Key responsibilities

The post holder is responsible for delivering high quality, person centred care through the full clinical cycle of assessment, planning, intervention, and evaluation. They will manage their own caseload, ensure timely processing of referrals, and act as a knowledgeable resource for referrers and colleagues.

• Clinical Practice: Providing specialist psychiatric input, coordinating care, promoting health and wellbeing, and responding to a wide range of individual needs including safeguarding concerns. Maintaining therapeutic, culturally sensitive relationships with service users and carers.
• Interagency Collaboration: Liaising with internal and external professionals, voluntary organisations, and participating in multidisciplinary meetings and case conferences.
• Quality, Safety and Governance: Maintaining accurate written and electronic records, producing reports, complying with legislation and organisational policies, and supporting safe practice and environmental risk management.
• Service Development and Evaluation: Contributing to service review, audit, user/carer satisfaction monitoring, and initiating improvements in care delivery and practice.
• Education, Training and Professional Development: Supporting students and junior staff through supervision, mentoring, and induction. Delivering training to internal and external groups and ensuring practice is informed by current research and evidence.
• Leadership and Role Modelling: Demonstrating professional behaviours, supporting practice development, and promoting best value through effective partnership working.

Knowledge, training, qualifications and/or experience required to do the job

• Completion of training as a first level registered nurse in mental health with a currently valid registration with the Nursing and Midwifery Council or an Occupational therapist registered with the Health Professions Council or Social Worker registered with SSSC
• Significant post registration experience, with experience of the mental health sector preferably community
• Experience of supervising junior staff which may include qualified staff
• Evidence of continued professional development
• Effective communication skills
• Ability to work without direct supervision

What we offer

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e learning and classroom based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Hilary Clark White, Crisis Team Lead

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates.

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full time working week will reduce from 37 hours to 36 hours. Part time working hours will be reduced on a pro rated basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.