Senior Housing Officer

Job Description

Job details

Salary £50,785 – £55,761 per annum (dependent on skills & experience), subject to job evaluation.

Location: Horizon’s Livingston office (hybrid working available).

Hours: 35 per week (Monday to Friday).

About Horizon Housing Association

Horizon Housing Association is part of Link Group Limited. We support diverse communities, including disabled people, and provide homes and housing related services to help people be independent, with choice and control. We deliver high quality, customer focused repairs and maintenance services across Central Scotland.

Our values

• Responsibility – We all take responsibility for our actions.
• Equity – We are all equal and different and we aim to provide inclusive environments for work and for living.
• Social Impact – We strive to ensure there is a positive social impact from our activities and work with others who share our aims.
• Participation – We are proactive in providing opportunities for people to engage with us and help us improve our services.
• Empathy – We work hard to understand how people feel as individuals and treat them with dignity.
• Challenge – We challenge ourselves and others towards excellence and innovation in all we do.
• Transparency – We wish to be open and honest about what we do.

The role

As Senior Housing Officer, you will play a key role in leading the delivery of high quality housing services, ensuring strong operational performance and positive outcomes for tenants and communities.

You will provide day to day leadership of the Housing and Tenancy Sustainment Teams and support staff in delivering effective, customer focused services across tenancy management, income recovery, estate management and tenancy sustainment.

You will take a lead role in managing complex cases, supporting vulnerable tenants, and driving early intervention approaches that sustain tenancies and reduce risk. Working closely with the Housing and Communities Manager, you will contribute to service improvement, ensuring services are efficient, evidence led and aligned with Horizon’s strategic priorities.

About you

You will have at least a CIH Level 3 qualification, or an equivalent HNC level qualification (or be willing to work towards this), and a strong understanding of housing management and commitment to delivering excellent customer service.

You will bring practical experience of managing a wide range of housing management issues, including arrears control, voids, anti social behaviour and tenant participation. You will also have sound knowledge of housing legislation, Housing Benefit, Universal Credit and choice based lettings.

We are looking for someone with experience in a housing association, local authority or similar environment, who is confident managing complex and sensitive situations. You will have experience handling complaints in line with regulatory requirements and delivering fair, transparent and customer focused services.

Strong partnership working skills are essential, with experience collaborating with statutory agencies, voluntary organisations and professional partners to achieve positive outcomes.

You will be an effective communicator with the ability to lead and support a team, build strong relationships and manage a varied workload. A commitment to equality, diversity and inclusion is essential, along with a genuine desire to make a positive difference to people’s lives.

The role requires travel across our operating areas. You must have access to personal transport, including a full UK driving licence, or alternative arrangements that enable you to meet the travel requirements of the post.

Benefits

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non consolidated pay awards subject to terms of the scheme.
• 35 days’ holiday per year (inclusive of public holidays) pro rated plus an additional 1 day’s pro rated holiday per year after 1 year’s service up to a maximum of 40 days per year.
• Opportunity to buy and sell holiday days.
• Enhanced company sick and family friendly pay.
• Apprenticeship scheme consolidated salary increases.
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership.
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options.
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services.
• Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme.
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well being.
• Access to purchase annual corporate clothing vouchers.
• Access to a credit union savings and borrowing scheme.
• Cycle to work scheme.
• Access to discounts on mobile airtime plans and much more.

For a full list of benefits available to employees, please see the following link –

Closing details

Closing Date: 23:59 on Sunday 28 June 2026

Interview Date: Interviews will be held on Wednesday 08 July 2026 at our office in Livingston.

How to apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies, but you don’t need a CV to apply for our positions. If you aren’t sure how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We would strongly encourage applicants to make their application as authentic to them as possible and ensure that it genuinely reflects the skills and experience that you can bring to the role. AI can be helpful with structuring answers in an application, however if overly relied on, it can risk an application appearing generic and less relevant to the role, which reduces the likelihood of being shortlisted.

Please note that CVs will be considered.

• Need the application details in a different format.
• Require any adjustments to the application process to support any disabilities or different needs you may have.

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations are wheelchair accessible, with step free access. If you have any specific access requirements, please let us know and we will be happy to support.

As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.