Receptionist

Job Description

Receptionist – Kimpton Charlotte Square

Full time contract. Pay £13.20 per hour (£27,456 per annum).

What’s in it for you

• Complimentary stay for you + 1 on successful completion of probation.
• Generous discounts at Kimpton & InterContinental restaurants, Spa & Gym.
• Wagestream financial wellbeing app to save and manage pay.
• 28 days holiday per year (pro rated to 33 days); bank holidays included.
• Enhanced Family Leave (details at interview).
• Paid volunteering days – 2 per year.
• Access to worldwide hotel and restaurant discounts and over 15,000 store discounts.

Duties and responsibilities

Provide a welcoming and personalised experience for guests during check in and check out, handle queries and complaints, promote the city and loyalty programme, recognise IHG One Rewards members, create special experiences, and support the overall guest stay.

Key qualifications

• Warm, authentic personality with a can do attitude.
• Drive to deliver results and create exceptional guest experiences.
• Commitment to service and willingness to work as part of a team.
• Experience in hospitality customer service (preferred).

Legal requirements

You must meet the legal requirements to work in the UK.

Equal Opportunity Statement

At IHG Hotels & Resorts we are a proud equal opportunity employer. All applicants and colleagues are treated equally and have the same opportunities regardless of race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

We are a Disability Confident committed employer and offer accessible recruitment processes where adjustments can be provided.

Who we are

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections.