Digital Change Lead – CX & Process Transformation (Hybrid)

Job Description

Barclays is seeking a Change Lead who will play a critical role in a greenfield initiative for an Electronic Money Institution (EMI) license. This position is focused on designing a digital-first customer service experience, transitioning from traditional methods.

The role requires expertise in project management, customer experience, and analytical skills. Ideal candidates will thrive in a hybrid work environment with opportunities for flexible work patterns.